Hello 👋 I’m Stefan Schroeder, CX Design and Innovation Consultant based in Melbourne.
I enable teams to focus on the customer first and to design better digital products and services.
How can I help you?
Experience & Service Design
As Experience Design Leader, I can lead the analysis and design of customer-centric digital products and services including team management and coaching.
Customer Experience Strategy
Develop a customer-driven experience vision, experience principles and future-state customer journeys and more based on qualitative and quantitative research.
Digital Product Innovation
Helping you with the validation and rapid creation of a winning and viable digital product or service based on a new customer value proposition.
Learn more about my work, my experience and my approach
“I have been honoured to have Stefan as my right-hand man, and like all those lucky enough to work with him have personally experienced his incredible abilities spanning experience strategy and craft, service design thinking and doing, and product strategy and delivery. He has been responsible for leading many of the most impactful programs of work with clients over the past five years. Stefan has been pivotal in the reinvention of Sapient’s Melbourne business as a digital powerhouse over, standing up our Experience capability locally, and has been central to building our culture as a loyal team member, dedicated individual contributor, supportive people manager and inspirational leader.”
— Cassandra Kelsall, Director of Experience at Publicis Sapient